Contact KCULTURESHOP™
Have a question about an order, product, shipping, or returns? We are here to help.
Contact Information
- Email: kculture@ai-onlabs.com
- Phone: 070-2681-3370
- Business hours: Monday–Friday, 9:00 AM–6:00 PM (JST)
Business Information
Store name: KCULTURESHOP™
Operated by: AI-ONLABS
Representative: MINSUP LIM
Address: AI-ONLABS, 2-1-2 Ariake, Koto-ku, CityTowersTokyoBay 2-2609, Tokyo 135-0063, Japan
Shipping & Returns
Orders are processed within 1–5 business days. Estimated delivery is 14–25 business days depending on destination, customs clearance, and carrier conditions.
Customs duties, import taxes, customs processing charges, or other destination-country fees may apply depending on your location and are generally the customer's responsibility unless expressly stated otherwise.
Returns are accepted within 30 days of delivery, subject to the Return & Refund Policy.
We aim to respond to inquiries within 1–2 business days.