Terms of service
Last updated: September 19, 2026
Welcome to KCULTURESHOP™. These Terms of Service govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to these Terms of Service.
1. General Information
KCULTURESHOP™ is operated by AI-ONLABS.
Store name: KCULTURESHOP™
Operated by: AI-ONLABS
Representative: MINSUP LIM
Address: 2-1-2 Ariake, Koto-ku, CityTowersTokyoBay 2-2609, Tokyo 135-0063, Japan
Email: kculture@ai-onlabs.com
Phone: 070-2681-3370
By using this website, you confirm that you have the legal capacity to enter into a purchase agreement under the laws applicable to you.
2. Products & Availability
We make reasonable efforts to provide accurate product descriptions, images, colors, sizes, specifications, and availability information.
Actual product colors or appearance may vary slightly depending on photography, lighting, screen settings, manufacturing variations, or product updates.
Product availability may change without notice. We may discontinue, replace, or update products when necessary.
Some products are sourced, fulfilled, or shipped through international fulfillment partners.
3. Pricing & Currency
Product prices are displayed on the website and may vary depending on your selected market, location, currency, applicable promotions, or other Shopify Markets settings.
Prices may be displayed in the currency available for your market or selected location. Final charges and available currencies may vary depending on your payment method and market settings.
We may update product prices at any time before an order is placed.
Any applicable shipping charges or other charges collected by us will be shown at checkout before payment.
4. Payment
Payments are processed through the payment methods available through our Shopify checkout.
By submitting payment information, you confirm that you are authorized to use the selected payment method and that the information you provide is accurate.
Available payment methods may vary depending on your country, region, currency, or Shopify payment settings.
5. Orders
Submitting an order constitutes an offer to purchase the products in your cart.
After your order is placed, you will receive an order confirmation at the email address provided during checkout.
We may cancel or decline an order when reasonably necessary, including in cases of:
- Product or stock unavailability
- Incorrect pricing or product information
- Payment authorization failure
- Suspected fraud or unauthorized activity
- Shipping restrictions
- Errors affecting our ability to fulfill the order
If we cancel an order after payment has been successfully collected, the applicable amount will be refunded to the original payment method.
6. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at kculture@ai-onlabs.com.
We will make reasonable efforts to accommodate cancellation requests before fulfillment begins.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible and our Return & Refund Policy may apply instead.
7. Shipping & Fulfillment
Orders are typically processed within 1–5 business days.
Estimated delivery is typically 14–25 business days after order processing.
Delivery times may vary depending on destination, product availability, fulfillment location, customs clearance, carrier operations, holidays, or other transportation conditions.
Some products may be fulfilled and shipped by international fulfillment partners or from warehouses located outside your country.
If your order contains multiple products, items may be shipped separately and may arrive on different dates.
Delivery dates are estimates and are not guaranteed.
For complete shipping information, please refer to our Shipping Policy.
8. Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, customs processing charges, or other fees imposed by the destination country or region.
Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping fee charged by KCULTURESHOP™.
Customs policies and import requirements vary by destination, and customers are responsible for complying with applicable import requirements in their country or region.
9. Returns & Refunds
We accept eligible return requests within 30 days of delivery.
Return eligibility, return shipping costs, non-returnable products, damaged or incorrect items, and refund procedures are governed by our Return & Refund Policy.
Customers should contact us before sending a return so that we can provide the appropriate return instructions and return address.
Where applicable, customers may also have additional statutory consumer rights, including rights available under European Union consumer protection laws.
Nothing in these Terms limits rights that cannot legally be excluded or restricted under applicable consumer protection law.
10. Product Issues
Please inspect your order after delivery.
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible and provide your order number and relevant photos or other information that may help us review the issue.
Depending on the circumstances, an appropriate resolution may include a replacement, refund, or other remedy.
11. Intellectual Property
Unless otherwise stated, the KCULTURESHOP™ name, website design, original text, graphics, logos, and other original website content are owned by or licensed to AI-ONLABS and are protected by applicable intellectual property laws.
Certain product images, trademarks, brand names, or other materials may belong to their respective owners, manufacturers, suppliers, or licensors.
You may not copy, reproduce, distribute, modify, publish, or commercially use protected website content without permission from the applicable rights holder.
12. Acceptable Use
You may not use this website or our services for unlawful, fraudulent, abusive, or unauthorized purposes.
You may not interfere with the security, functionality, or operation of the website, attempt unauthorized access to systems or accounts, or use automated methods in a manner that materially disrupts our services.
13. Third-Party Services
Our website may use or link to services provided by third parties, including payment processors, logistics providers, fulfillment partners, analytics services, social platforms, or other service providers.
Your use of third-party services may also be subject to the applicable third party's own terms and privacy practices.
14. Limitation of Liability
To the fullest extent permitted by applicable law, AI-ONLABS and KCULTURESHOP™ will not be liable for indirect, incidental, special, or consequential losses arising from use of the website, products, or services.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Nothing in these Terms limits any mandatory rights or remedies available to consumers under applicable consumer protection laws.
15. Governing Law & Disputes
These Terms of Service are governed by the laws of Japan, without prejudice to any mandatory consumer protection rights that may apply in the customer's country or region.
To the extent permitted by applicable law, disputes arising from or relating to these Terms, our website, or transactions with KCULTURESHOP™ will be subject to the jurisdiction of the competent courts in Tokyo, Japan.
16. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect to the extent permitted by law.
17. Changes to These Terms
We may update these Terms of Service when necessary to reflect changes to our services, business operations, legal requirements, or policies.
The latest version will be posted on this page together with the updated date.
Changes will apply from the date the revised Terms are published, subject to applicable law.
18. Contact Us
If you have questions about these Terms of Service, please contact us:
KCULTURESHOP™
Operated by AI-ONLABS
Email: kculture@ai-onlabs.com
Phone: 070-2681-3370
Address: 2-1-2 Ariake, Koto-ku, CityTowersTokyoBay 2-2609, Tokyo 135-0063, Japan