Privacy policy

Last updated: September 19, 2026

KCULTURESHOP™ is operated by AI-ONLABS. This Privacy Policy describes how we collect, use, disclose, and otherwise process personal information when you visit, use, or make a purchase through our website, or otherwise communicate with us (collectively, the "Services").

Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, use, processing, or disclosure of personal information, this Privacy Policy will apply to those privacy-related matters.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood how your personal information may be collected, used, and disclosed as described below.

Personal Information We Collect or Process

"Personal information" means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it can no longer reasonably identify you.

Depending on how you interact with the Services, where you live, and applicable law, we may collect or process the following categories of personal information:

Contact information, including your name, billing address, shipping address, phone number, and email address.
Order and transaction information, including products you view, add to your cart, purchase, return, or cancel, as well as your order history and transaction details.
Payment-related information, including payment method, payment status, transaction details, and payment confirmation information. Payment card information is generally processed securely by Shopify and applicable payment service providers, and we do not normally receive your complete payment card details.
Account information, where applicable, including account identifiers, preferences, settings, and other information associated with your customer account.
Communications with us, including information you provide when contacting customer support, requesting a return or refund, or otherwise communicating with us.
Device and technical information, including browser type, device information, IP address, network information, cookie identifiers, and similar technical information.
Usage information, including information about how you access, browse, interact with, and use the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you place an order, create an account, contact us, subscribe to communications, or otherwise provide information to us.
Automatically through the Services, including through your browser or device and through cookies and similar technologies.
From Shopify and our service providers, including payment processors, analytics providers, fulfillment providers, shipping carriers, customer support providers, and technology providers.
From business, advertising, or marketing partners, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use personal information for the following purposes:

Providing and fulfilling the Services. We use personal information to process orders and payments, fulfill purchases, arrange shipping, provide tracking information, process returns and refunds, maintain customer accounts, and provide customer support.
Personalizing and improving the Services. We may use information about your activity and purchases to improve our website, products, customer experience, and product recommendations.
Marketing and advertising. Where permitted by applicable law, we may use personal information to send promotional communications and to measure, personalize, or deliver advertising through our website or third-party services.
Analytics and performance measurement. We may use information about your interactions with the Services to understand website traffic, customer behavior, product performance, marketing effectiveness, and other business metrics.
Security and fraud prevention. We use information to authenticate transactions, protect customers and the Services, prevent fraud, investigate suspicious activity, and maintain the security of our systems.
Communicating with you. We use your information to respond to inquiries, provide customer service, send order-related communications, and maintain our relationship with you.
Legal and regulatory purposes. We may process personal information where necessary to comply with applicable laws, regulations, legal processes, governmental requests, contractual obligations, or to establish, exercise, or defend legal rights.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember preferences, understand how visitors use the Services, measure performance, prevent fraud, and support advertising and marketing activities.

Some cookies may be necessary for the website and checkout to function, while others may be used for analytics, personalization, or advertising.

Where required by applicable law, you may be provided with options to manage non-essential cookies or similar technologies.

You may also manage cookies through your browser settings. Disabling certain cookies may affect the functionality of the Services.

How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate the Services, fulfill transactions, comply with law, or support our legitimate business operations.

These third parties may include:

Shopify, which provides the ecommerce platform used to operate our store.
Payment service providers that process payments and help prevent fraudulent transactions.
Fulfillment partners, suppliers, warehouses, and shipping carriers that receive information necessary to process, fulfill, and deliver your order.
Technology and service providers, including providers of hosting, cloud storage, customer support, analytics, security, communications, and other business services.
Advertising and marketing partners, where permitted by applicable law, to provide advertising services, measure marketing performance, or personalize advertising.
Professional advisers and authorities, where disclosure is reasonably necessary to comply with applicable law, legal process, governmental requests, protect our rights, prevent fraud, or resolve disputes.
Parties involved in a business transaction, such as a merger, acquisition, restructuring, financing, or sale of all or part of our business or assets.

Where you direct us to disclose information to a third party, such as for delivery or through an integration you choose to use, we may disclose the information necessary to carry out your request.

Personalized Advertising and Data Sharing

Shopify and certain advertising or marketing partners may process information about your interactions with our store and other online services to provide, measure, or personalize advertising.

Depending on where you reside, applicable privacy laws may give you the right to opt out of certain uses of personal information for targeted advertising, sale, or sharing.

You can exercise applicable opt-out rights through our Data Sharing Opt-Out page.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve its ecommerce platform and related services.

Information submitted through our store may be transmitted to Shopify and other service providers located in countries outside the country where you reside.

Shopify may also process information collected through interactions with our store in connection with certain enhanced Shopify features and services.

To learn more about Shopify's privacy practices, please review the Shopify Consumer Privacy Policy.

Depending on where you live, you may also be able to exercise certain privacy rights through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites, social networks, apps, or other online services operated by third parties.

We are not responsible for the privacy, security, content, or practices of third-party websites or services that we do not control.

If you follow a third-party link, we encourage you to review that party's privacy policy and terms before providing personal information.

Children's Privacy

The Services are not intended for use by children who are not legally able to enter into transactions under applicable law, and we do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us without appropriate authorization, please contact us using the information below.

We do not knowingly sell or share, as those terms may be defined under applicable privacy laws, personal information of individuals under 16 years of age.

Security and Retention of Your Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary for purposes including fulfilling orders, maintaining customer accounts, providing the Services, complying with legal and tax obligations, preventing fraud, resolving disputes, and enforcing agreements and policies.

Retention periods may vary depending on the type of information and applicable legal requirements.

Your Rights and Choices

Depending on where you live and applicable law, you may have some or all of the following rights regarding your personal information:

Right to Access or Know. You may have the right to request information about the personal information we hold about you.
Right to Delete. You may have the right to request deletion of certain personal information.
Right to Correct. You may have the right to request correction of inaccurate personal information.
Right to Portability. You may have the right to receive certain personal information in a portable format or request its transfer where applicable.
Right to Opt Out of Certain Advertising, Sale, or Sharing. Depending on your jurisdiction, you may have the right to opt out of certain processing for targeted advertising or activities defined as a "sale" or "sharing" of personal information. You can exercise applicable rights through our Data Sharing Opt-Out page.
Managing Communication Preferences. You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those emails. We may continue to send non-promotional communications relating to your orders, transactions, account, or customer service requests.

Where applicable, Global Privacy Control signals may also be recognized for supported privacy choices.

Additional Rights for EEA and UK Residents

If you reside in the European Economic Area or the United Kingdom, applicable law may provide additional rights, including:

Right to Object. You may have the right to object to certain processing of your personal information.
Right to Restriction. You may have the right to request that certain processing be restricted.
Withdrawal of Consent. Where processing is based on consent, you may withdraw that consent at any time. Withdrawal will not affect processing that lawfully occurred before consent was withdrawn.

These rights may be subject to exceptions and limitations under applicable law.

Exercising Your Privacy Rights

You may exercise applicable rights through features provided through the Services or by contacting us using the contact details below.

We may need to verify your identity before processing certain requests, as permitted or required by law.

Where permitted by law, you may authorize another person to submit a request on your behalf. We may require evidence of authorization and may also require you to verify your identity directly.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

Complaints

If you have concerns about how we collect, use, or process your personal information, please contact us using the information below.

Depending on where you reside, you may also have the right to submit a complaint to the relevant data protection or privacy authority.

For European Economic Area supervisory authorities, information is available through the European Data Protection Board.

International Transfers

Because KCULTURESHOP™ operates internationally and uses global ecommerce, payment, fulfillment, shipping, analytics, and technology service providers, your personal information may be transferred to, stored in, or processed in countries other than the country where you reside.

Where required by applicable law, appropriate safeguards may be used for international transfers, including recognized contractual or legal transfer mechanisms.

For transfers involving the European Economic Area or the United Kingdom, these safeguards may include applicable Standard Contractual Clauses or other legally recognized transfer mechanisms used by us or our service providers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technologies, legal requirements, or regulatory obligations.

When this Privacy Policy is updated, we will revise the "Last updated" date and provide additional notice where required by applicable law.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact us:

KCULTURESHOP™
Operated by AI-ONLABS

Data Controller: AI-ONLABS
Representative: MINSUP LIM
Email: kculture@ai-onlabs.com
Phone: +81 70-2681-3370
Address: 2-1-2 Ariake, Koto-ku, CityTowersTokyoBay 2-2609, Tokyo 135-0063, Japan