Refund policy
Last updated: March 20, 2026
At K-CULTURE SHOP, we aim to provide a carefully curated shopping experience. Please review our return and refund policy below.
📦 Returns
We accept return requests within 30 days of delivery.
To be eligible for a return:
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Items must be unused, unworn, and in original condition
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Original packaging and tags must be included
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Proof of purchase is required
To initiate a return, please contact us at:
📧 kculture@ai-onlabs.com
👉 Returns sent without prior approval will not be accepted.
🌍 Fulfillment & Return Shipping
As our products are sourced from global fulfillment partners, please note:
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Return shipping costs are the responsibility of the customer
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Original shipping fees are non-refundable
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Return address may vary depending on the supplier location
👉 We will provide the correct return address and instructions after your request is approved.
🚚 Damages & Issues
Please inspect your order upon arrival.
If your item is:
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Damaged
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Defective
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Incorrect
👉 Contact us within 48 hours of delivery with photos.
We will resolve the issue by:
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Replacement
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Refund
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Store credit
❌ Non-returnable Items
The following items are not eligible for return:
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Personal care items (e.g. beauty products, contact lenses)
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Customized or made-to-order items
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Perishable goods
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Gift cards
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Sale items
🔄 Exchanges
We do not offer direct exchanges.
If you would like a different item:
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Request a return
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Place a new order
🇪🇺 EU Customers (14-Day Cooling-Off)
If your order is shipped to the European Union, you may cancel or return your order within 14 days, without providing a reason.
Items must meet the same return conditions listed above.
💳 Refunds
Once your return is received and inspected:
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Approved refunds will be issued to your original payment method
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Processing time: 5–10 business days
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Additional bank processing time may apply
👉 If more than 15 business days have passed after approval, please contact us.
📩 Contact
For any return or refund inquiries:
📧 kculture@ai-onlabs.com