Refund policy
Last updated: September 19, 2026
At KCULTURESHOP™, we want you to be satisfied with your purchase. Please review our return and refund policy below before requesting a return.
Returns
We accept return requests within 30 days of delivery.
To be eligible for a return, the item must:
- Be unused, unworn, and in its original condition
- Include the original packaging, tags, and accessories, where applicable
- Be accompanied by proof of purchase or order information
To request a return, please contact us at kculture@ai-onlabs.com before sending the item back.
Once your return request is reviewed, we will provide the appropriate return instructions and return address. Please do not send a return to the original shipping address unless instructed to do so.
Return Shipping
For returns requested because you changed your mind, ordered the wrong item, or no longer want the product, return shipping costs are generally the responsibility of the customer.
Original shipping charges are generally non-refundable unless the item is defective, damaged, incorrect, or otherwise required by applicable law.
If you receive a damaged, defective, or incorrect item, KCULTURESHOP™ will review the issue and provide an appropriate resolution, which may include a replacement, refund, or other remedy without requiring you to bear return shipping costs where applicable.
Because some products are fulfilled by international fulfillment partners, the return address may differ depending on the product and fulfillment location.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at kculture@ai-onlabs.com.
To help us review the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem, where possible
Depending on the circumstances, we may provide a replacement, refund, or another appropriate resolution.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Customized or made-to-order products
- Gift cards
- Perishable goods
- Opened or used personal-care or hygiene-sensitive products, where applicable
- Items clearly marked as final sale, where permitted by applicable law
Damaged, defective, or incorrect items may still be eligible for a remedy even if they fall within one of the categories above.
Exchanges
We do not currently offer direct exchanges.
If you would like a different size, color, or product, please request a return for the eligible item and place a new order separately.
European Union Customers
If applicable to your purchase, customers in the European Union may have a statutory right to withdraw from an eligible online purchase within 14 days after receiving the goods, without providing a reason.
If you exercise this right, please contact us at kculture@ai-onlabs.com within the applicable withdrawal period so that we can provide return instructions.
Unless otherwise required by applicable law, customers exercising a change-of-mind withdrawal may be responsible for the direct cost of returning the goods.
Nothing in this policy limits any mandatory consumer rights available under applicable law.
Refunds
Once your returned item is received and inspected, we will notify you of the outcome of your refund request.
If approved, the refund will be issued to your original payment method.
Our refund processing time is typically 5–10 business days after approval. Your bank, credit card issuer, or payment provider may require additional time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before fulfillment begins. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible and the standard return process may apply.
Contact Us
For questions about returns, refunds, damaged items, or order issues, please contact:
Email: kculture@ai-onlabs.com
Store: KCULTURESHOP™
Operated by: AI-ONLABS